Frequently asked questions

How long will it take for my order to arrive?

The estimated delivery time is 15 to 25 business days, depending on your location.

How can I track my order?

We will send you your tracking number by email or WhatsApp once your order has been processed.

What if my product arrives damaged?

Contact us with evidence (photo or video) and we will process your refund or replacement at no cost, in accordance with our Returns and Refunds Policy.

Are the products original?

We work with suppliers specializing in cosmetics and skincare, carefully selecting each product in our catalog.

How do I contact you?

Write to us at veloriachbeauty@gmail.com.