Returns and Refunds Policy

Your satisfaction is our priority. All our products come with a 30-day warranty.

When can you request a refund or exchange?

• The product arrived defective, damaged, or incomplete
• The product received does not match your order
• You were not satisfied with the result (within 30 days of receipt)

How to request it

Write to us at veloriachbeauty@gmail.com with your order number and evidence (photo or video) of the product. We will respond within a reasonable timeframe with the next steps.

Return costs

Return shipping costs are the responsibility of the customer, unless the product has a defect or error attributable to Luxe Piel™.